Do you know what Box.net just did? They removed all charges for my upgraded account and apologized for my continued problems. I'll share Aaron Levie's note:
"Lee,
I wanted to inform you that there will be some access issues for a few hours today. I understand that you have run into continued problems with Box.net, and as a small form of compensation for your troubles, we are going to provide you with a free pro account for the rest of the year. Please disregard the previous payment link that our sales manager has sent out."
I've never experienced more awesome customer service (Aaron, especially, is one super dude), and it's time I stop griping every time there's a problem at the site. I need to c-h-i-l-l! I can be too excitable for my own good, which I'm (ahem) sure you've never noticed. Not obvious in the least, I'm certain. My apologies to Box.net, which has provided an amazing service--tons of storage space and the ability to link to any and all the uploads. On top of that, courtesy of Google, I have a FREE site that has proven it can hold up during (at least) 120,000 nonstop hits. The fact is, I have no right to complain. None. Zip. Please accept my humble apologies for my nagfests.
A million thanks to Box.net and Google for making this wonderful blogging experience possible.
Lee
3 comments:
That's funny, after experiencing my umpteenth problem with box.net, I thought I'd check out MY(P)WHAE to see if you were having problems. Congrats on the free service they've extended your way. Aaron is a good guy, and I also have felt bad about griping so often about box.net. I realize that they are doing their best to constantly improve their hosting service.
That said, I really wish I could log-in to my box.net account.
Olaf,
I know what you mean! But I suspect they'll return to their pre-upgrade level of reliability once they iron out these issues. Then, hopefully, they'll wait a while before re-upgrading!
Yeah, I'm getting a lot of folks dropping by, most likely in hopes of finding the Bell Labs file....
However, it'll keep! Great to hear from you.
Lee
Congrat on the upgrade Lee,
BLOG-ON !
bYrOn iN LoS AnGeLes
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