I'm supposed to hear back within two business days. I hope this won't be a replay of my ridiculous experience with the company that makes VinylStudio. You see, I was getting "raw" (untreated) files in the folder meant for corrected VS files. I knew that. I told them as much. As a general rule, when someone writes you about a problem with a description of the problem, then he or she KNOWS that the problem exists. I think that's someplace in Chapter One of Logic for Tree Fungus Spores.
Three times, the Einstein VS tech repeated, "You're exporting the raw files." Um, no, the PROGRAM was exporting the raw files. I don't work inside the computer. I don't even fit in it. I'm a human being, not an electron. My question was WHY IS THE PROGRAM PUTTING UNFIXED/RAW/UNTREATED FILES IN THE FOLDER INTENDED FOR FIXED FILES. The program. Their software. Hello.
That was my question. The guy never answered it. Three times he didn't answer it. I wonder if he got a bonus. It's like going to the shop to get your car fixed, and you describe the problem, and the mechanic repeats it back to you. Three times. And nothing is fixed. Unreal. "Here's your car back." "You didn't fix the problem." "No, but I told you what the problem is." "No, I told you what the problem is, you (string of obscenities)." "Call security."
I, me, myself was not exporting the raw files. The PROGRAM was exporting them. I think the really, really helpful VS help guy/gal also repeated the name of destination folder, which I had already twice named. When someone has twice named a destination folder, it's a clear sign the the person is AWARE OF THAT FOLDER'S EXISTENCE AND FUNCTION. Do Help people get degrees in Noncommunication?
I'll be surprised if I get an answer, let alone a helpful one. But let's hope I'm being too pessimistic. It's easy to be pessimistic when you buy a new program and it contains more glitches than any ten programs you've previously run.